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User Journeys

Outcome

Audience

When to use

Activity

Preparation

Process

Group size

Timing

Try to keep this exercise less than an hour.

Example

Notes

More information

Utility This is an activity that helps the participants understand and visualize the product’s users use cases as they attain their goals.

Activity This is a group-wide activity. The participants create the functional interaction flows with the system for each of the user’s goals.

Preparation Poster-size sheets, large sticky notes, and sharpies.

Process The group identifies and characterizes how the users progress in attaining their goals as they use the system.

Discuss What paths each persona may use Functional description of each path Variation of each path based on persona usage End-to-end journey Keep the results posted visibly during the rest of the inception, as a reminder of the way the users will interact with the system compared to the VSMs.